Policies

ECLIPSE FOODS LLC – ECLIPSECAVIAR.COM STORE POLICIES

1. INTRODUCTION

These store policies ("Policies") govern your access to and use of the www.eclipsecaviar.com website ("Site"), including any content, functionality, and services offered on or through the Site by Eclipse Foods LLC ("Company" or "we" or "us"). By using the Site, you agree to these Policies. Please read these Policies carefully before you start to use the Site.

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2. PRODUCTS

All products available on our Site, including but not limited to, caviar and other specialty food items, are subject to availability. We reserve the right to change the items offered at any time and to limit the sales of our products to any person, geographic region, or jurisdiction.

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3. ORDER ACCEPTANCE

We reserve the right to refuse or cancel any order you place with us. In our sole discretion, we may limit or cancel quantities purchased per person, per household, or per order.

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4. PAYMENTS

Payments must be made at the time of placing an order and are subject to acceptance by us. We accept all major credit and debit cards, as well as other payment methods indicated on our Site.

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5. PRICING

All prices are as quoted on the Site at the time of purchase. Prices are liable to change at any time, but changes will not affect orders that have already been accepted.

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6. DELIVERY

We aim to deliver your order to the place and on the date as specified in the checkout process. Delivery times are estimates only and cannot be guaranteed. We are not liable for any parcels that are lost or stolen if specific delivery instructions are left for the carrier.

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7. PRODUCT QUALITY GUARANTEE

We stand behind the quality of our products and guarantee to deliver them in accordance with the highest standards of freshness and quality. If you believe that a product you received doesn't meet these standards, please contact us immediately with detailed information about your concern. While we do not accept product returns due to the nature of our goods, we commit to reviewing each case individually and issuing a refund, credit, or replacement if the product quality issue is confirmed.

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8. REFUNDS

We handle refunds on a case-by-case basis. If you believe you are entitled to a refund, please contact us with your order number, the item(s) you are dissatisfied with, and a detailed explanation of your concern. Please note that we require a notification within 24 hours of the delivery of the product.

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9. PROMOTIONS

From time to time, we may offer promotions on our Site. All promotions will be subject to these Policies unless otherwise stated.

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10. CUSTOMER SERVICE

If you have any questions or concerns about your order or these Policies, please contact us at support@eclipsecaviar.com.

 

11. MODIFICATIONS TO THE POLICIES

We may revise and update these Policies from time to time in our sole discretion. All changes are effective immediately when we post them, and apply to all access to and use of the Site thereafter. Your continued use of the Site following the posting of revised Policies means that you accept and agree to the changes.

 

Please also refer to our Privacy Policy and Terms of Service, which also govern your use of the Site.

 

Your satisfaction is our top priority, and we strive to provide a best-in-class experience when shopping with us. Thank you for choosing Eclipse Foods LLC.

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